FAQ
THE BRAND
THE SHOES
Where can I find technical information about a product?
THE ORDER
How do I know if my order has been taken into account?
If the size does not fit, will it be possible to exchange my pair of OTAs?
Can you keep your basket from one visit to the next?
TAXES AND IMPORT
Do I have import fees and/or taxes if I order from Europe?
Are there any additional charges if I order from the United States?
And for countries outside Europe, outside the USA?
PAYMENT
What payment methods are accepted?
DELIVERY
How long does it take for my package to be shipped?
EXCHANGE, RETURN & REFUND
How long do I have to return my item?
THE BRAND
OTA, or On The Asphalt, has summed up our trademark since our launch: tires, the road, and travel. It's a bridge between the tire's former life on the road and its new life on people's feet. This adventure was also born on the road, traveling the globe in search of new experiences, encounters, and adventures.
THE SHOES
Where can I find technical information about a product?
The technical data sheets for each product can be found directly on the product pages .
Our sneakers are designed to fit according to European standards. For any additional information, you can refer to the page Size guide .
All information relating to the maintenance of OTA sneakers can be found on the Maintenance Guide page of the site.
THE ORDER
How do I know if my order has been taken into account?
After payment of your order, you will receive an email confirming that your order has been received.
If the size does not fit, will it be possible to exchange my pair of OTAs?
It is possible to exchange your pair of OTAs provided that they have not been worn and are returned in their original packaging. For more information, see our Delivery and Returns policy. Items on sale or on promotion are neither returned nor exchanged.
Can you keep your basket from one visit to the next?
It is possible to keep your basket from one visit to another.
TAXES AND IMPORT
Do I have import fees and/or taxes if I order from Europe?
No, import charges and taxes are included in the sale price.
Are there any additional charges if I order from the United States?
Import taxes and fees are included in the price for shipments under $800 ; for orders over $800 taxes and import fees may apply.
And for countries outside Europe, outside the USA?
Prices exclude taxes, import duties, and possible customs inspection fees in countries where these are applicable. As these amounts vary from country to country, you should contact the customs office of the receiving country.
PAYMENT
What payment methods are accepted?
We accept payments via PayPal, Visa, MasterCard, Apple Pay and American Express.
OTA is SSL certified to secure all banking transactions. For any additional information, you can contact our customer service team, who will respond quickly to all your questions: contact@ota-paris.com
DELIVERY
Standard delivery in mainland France is free for amounts over €100. Customers located abroad or in the overseas territories will have to pay delivery charges as indicated in our Delivery and Returns section.
How long does it take for my package to be shipped?
Orders are prepared and shipped within 48 working hours following the order on the website.
Delivery times vary depending on your geographic location. For a detailed overview of delivery times, we invite you to visit our Delivery and Returns section.
When you confirm your order, you will receive an email with a tracking number so that you can stay informed about the progress of your package.
EXCHANGE, RETURN & REFUND
How long do I have to return my item?
From the date of order, you have 14 days to return the product if it does not meet your expectations.
The entire return policy is stipulated on the Delivery and Returns page of the site.
Return shipping costs are covered by OTA for exchanges; return shipping costs will be the customer's responsibility for refunds. An email should be sent to contact@ota-paris.com to find out how to proceed.